FAQ

Cancellation, Return, Replace
What is theshieldpod's Cancellation Policy?
You can now cancel an order when it is in packed/shipped status, as long as the cancel option is available. This includes items purchased on sale as well.

Can I modify the shipping address of my order after it has been placed?
Yes, You can modify the shipping address of your order before we have processed (packed) it, by updating it under 'change address' option which is available under ‘My order’ section

How do I cancel my Order?
Tap on “My Orders” section under the main menu and then select the item or order you want to cancel.

I just cancelled my order. When will I receive my refund?
If you had selected Cash on Delivery, there is no amount to be refunded because you haven not paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.

What is theshieldpod Return Policy? How does it work?
The products purchased on theshieldpod can be returned within 15 days of purchase. Post this, return is not allowed. Also, for the return to be valid, we request that you do not use the product and keep the price tags intact. This will be checked by our executive who picks up the product as well as in our warehouse

How do I return a product on theshieldpod
You can place a 'Return Request' under the 'My Orders' section of main menu

Choose the product you want to return

Click on 'Return' option

Select the reason for return. Please note that selecting the right reason for return will help us service you better

Click on 'Place Return Request' and you are done

Your schedule for pickup will be informed via a message.

Please Note: Items must be returned in their original packaging, including hangers, polybags, hang tags on garments, shoe boxes, dust bags and gift boxes. Items must be unused, unworn, unwashed, and undamaged