Refund and Returns Policy
We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below. This policy applies to all orders shipped to the United States.
Return Eligibility
Return Period: 30 days from the date of delivery
Eligibility: Products must be new, unused, and returned with their original packaging and all tags attached.
Proof of Purchase: Required (order number or invoice)
Return Reason: We accept returns for both defective and non-defective items.
Return Method: Mail only.
Exchanges: Available for eligible items.
Return Reasons and Responsibilities
1. Defective or Damaged Items
If you received the wrong item or the item was damaged during shipping, we will:
Cover all return shipping costs
Provide a free replacement or full refund
2. Customer Preference/Non-Defective Items
If the return is due to personal reasons (e.g., change of mind, dislike, wrong size/color), and not due to product damage or quality issues, you will be responsible for the return shipping costs. Refunded items will be restocked for a $5.00 restocking fee.
How to Return or Exchange an Item
Contact Us:
Please email theshieldpod88@gmail.com and include your order number and the reason for your return or exchange.
Getting Authorization:
Our support team will provide you with a return address and shipping instructions.
Returning an Item:
Securely pack the item in its original packaging and mail it back using your preferred tracking service.
Awaiting Review: Upon receipt, we will review your item for eligibility.
Processing Time:
Refunds
For returned items, we require 1-3 business days to process them after we receive your item.
After that, refunds are processed as follows:
Refunds to PayPal: Up to 48 hours
Refunds to other payment methods: 3-7 business days
Returns without prior authorization will not be accepted.
Non-refundable circumstances
Returns requested after the 30-day period
Items not in original condition (used, worn, or missing labels/packaging)
Incorrect shipping information or failure to accept delivery
Order cancellations
Orders can be canceled before shipment without a restocking fee.
To cancel an order, please contact us immediately at theshieldpod88@gmail.com
Return address
Store name: theshieldpod
Email: theshieldpod88@gmail.com